Phone: + +1 (888)-351-0738 Email: support@itechvantedge.com

Knowledge Base

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General Quries

What is Remote Tech Support?
qualified technician will connect to your desktop or laptop computer through the Internet, and you can watch all the work happen on your own screen as we take control of your machine, and get it up and running again. The whole process is entirely safe, secure, and as our software works on a single use basis, we will not have access to your machine after the repair takes place. Remote tech support is perfect for resolving virus and spyware issues, computers running slower than they should be, set up and install new computer or Windows problems./dd>
How safe is it to connect to my computer?
We utilize a 256 bit encryption process, the same as your bank or financial institution uses. This makes the connection completely safe and secure, and we can only access your computer with your permission. You will be able to see us control your desktop and you may terminate the remote session, on your end, at any time you wish.
Can anyone else see my files while you are connected?
No - Our software initiates a secure connection for our technician only, meaning that no one else will be able to connect to your computer, or get access to your data during, or after the work has been completed.
What do I need to have on my computer?
Means ITECHVANTEDGE Support Services, which are ITECHVANTEDGE's chat and phone based computer optimization and cleaning services as set forth on the ITECHVANTEDGE web site. The Services include virus diagnosis, virus removal, PC tune-up, Internet login protection, email account setup, software installation, printed setup, printer support, and general computer trouble shooting services. The scope of the services is subject to change without notice, and ITECHVANTEDGE may discontinue or modify the Services in its sole discretion.
Are ITECHVANTEDGE services guaranteed?
All ITECHVANTEDGE services come with a money-back guarantee, if due to any reason, our All ITECHVANTEDGE services come with a money-back guarantee, if due to any reason, our ITECHVANTEDGE Experts are unable to resolve your existing computer problem, or if you are not happy with the service during or at completion. Also ITECHVANTEDGE provides a month guarantee period, that if you face the same issues that were fixed by our experts with in a months time we will provide you with the same continuous service depending on service plans and conditions. Experts are unable to resolve your existing computer problem, or if you are not happy with the service during or at completion. Also ITECHVANTEDGE provides a month guarantee period, that if you face the same issues that were fixed by our experts with in a months time we will provide you with the same continuous service depending on service plans and conditions.

Quries About ITECHVANTEDGE

What is ITECHVANTEDGE all about?
ITECHVANTEDGE is one of the fastest growing IT Support company in United States and Canada. We provide friendly technical support for PC's over the phone for busy consumers and small business for affordable price. Our Certified and expert technician have assisted many customers with computer related issues across United States and Canada with best resolution rate and customer satisfaction. Our Global Support and Delivery Center sees amazing traffic but our customers never feel like a number. We are here to help you, understand the problems you are dealing with and help you like we are helping our own family.
What type of services does ITECHVANTEDGE offer?
ITECHVANTEDGE services includes: Data backup Service, Anti Virus and Anti Spyware Support, PC-Tune-Up, Internet Setup and Support, iPods and MP3 Player Support, Digital Camera Setup and Support, E-mail Setup and Support, Printer Setup and Support, Web Services and Remote Data Entry.
What is pricing structure for different services?
ITECHVANTEDGE offers one-time resolution for any software related issue with your computer for just $149.99 and $199.99 One month unlimited support
What type of technology does ITECHVANTEDGE service?
Our friendly and certified technician are best with the latest technology available to support on PC's running with Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10, Mac OS X 10.6, Mac OS X 10.7, Mac OS X 10.8, Mac OS X 10.9, Mac OS X 10.10 and devices including printers, digital cameras, camcorders, I pods and mp3 players.
What should I expect from ITECHVANTEDGE service?
When you call ITECHVANTEDGE, you'll speak with a friendly technology expert who will diagnose and fix any software related issues with your computer. All you need to do is to allow the technician to take remote access of your computer, by downloading our safe, secure and user friendly software on your pc. During the remote session, you can sit in front of your computer and watch the steps performed by the technician to resolve the issue.

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